Making a jewellery Insurance claims
We're sorry this happened.
Let's sort it out together.
Losing or damaging a piece of jewellery you love is genuinely upsetting. Our job is to make what comes next as smooth and straightforward as possible.
Most claims are resolved within 1-2 weeks.
01
Report & Notify
For loss or theft, file a police report immediately and obtain a copy. Then, contact us via +(852) 2866 3121 or care@jewel-in.com within 30 days. A single message is all it takes to initiate your claim.
02
Submit Documents
We will confirm exactly what documentation is required. If you cannot locate all your receipts or certificates right away, simply contact us first—our team will work through it with you.
03
Assessment
Our team reviews your case fairly and promptly. We keep you informed at every stage, ensuring full transparency with no unexplained delays or unnecessary back-and-forth.
04
Resolution (7~14 Days)
Whether your jewellery is repaired, replaced, or compensated, we ensure it meets the original standard. You choose your preferred jeweller, and we handle the rest.
Immediate action
The Claims Process: 4 Steps to Recovery
DOCUMENT CHECKLIST
Be Ready Before You Call
Always. If you're unsure, call or email us. It costs nothing to ask.
Contact us directly. A valuation certificate may be accepted as alternative documentation.
Yes. Your policy covers HK and worldwide, up to 60 days travel. The process is the same.
Yes. You nominate your preferred jeweller, and we coordinate directly with them on your behalf.
Please speak to our team directly. We handle every claim fairly and are always willing to review and discuss.
Ready to Start You Claim?
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A real person, ready to help